Delta stops using India call centers

I like that one of our nation's biggest airlines is trying to set the standard for increasing job growth and reducing the outsourcing that many companies utilize. Right now, we need to be concentrating on providing Americans with opportunities to fill in and contribute to society and by bringing the jobs back to the U.S., Delta is allowing this strategy to come about. While from a business perspective it may not be the smartest move in terms of the savings gained through outsourcing, I see value in listening to consumers complaints and taking the appropriate action to make their customers happy. I have not personally called Delta or talked with an Indian worker regarding a flight plan, but I can see how it might be frustrating to talk with someone who does not always understand you or your situation. That is something that could happen from an American worker as well, but at least we are providing Americans with job opportunities that they can learn from and use to increase their communication skills. I just hope that the additional cost does not cause significant changes in airfare prices because while I would be willing to pay a little more to provide Americans with jobs, I do not want Delta to take advantage of the situation and try to increase their profits in an extreme way.